Your Privacy & Data Rights at bh999k
At bh999k, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a registered player on our platform.
bh999k is committed to handling your personal data with care, transparency, and respect. We collect only the information that is genuinely necessary to provide you with a safe, secure, and personalised gaming experience. We do not sell your personal data to third parties for marketing purposes, and we apply strict access controls to ensure that your information is only visible to those who need it.
This policy is written in plain English so that every player across Bangladesh can understand how their data is handled. If at any point you have a question about this policy or about how your specific data is being processed, please contact us at [email protected]. Our team responds in English within one business day.
All data transmitted between your device and bh999k is protected by industry-standard SSL encryption. Your credentials, payment details, and personal records are secured at every touchpoint.
bh999k does not sell, rent, or trade your personal data to any third party for commercial advertising or marketing purposes. Your information stays within the bh999k ecosystem.
You have the right to access, correct, and request deletion of your personal data at any time. bh999k processes all data rights requests within a reasonable timeframe and at no cost to you.
Information We Collect
bh999k collects personal data through several channels — directly from you when you register or contact support, automatically as you use the platform, and in limited cases from third-party identity verification providers. The categories of data we collect are described below.
1.1 Registration & Identity Data
When you create a bh999k account, we collect your full legal name, date of birth, email address, Bangladeshi mobile number, and the login credentials you choose. This information is required to establish your account, verify your identity, and comply with age verification obligations (18+ only).
1.2 KYC Verification Data
To process withdrawals and comply with anti-money laundering (AML) obligations, we may request documentary evidence of your identity and address. This typically includes a copy of your National ID Card (NID), passport, or birth certificate, and proof of ownership of the payment method you are using (bKash, Nagad, Rocket, or Upay account confirmation). These documents are processed securely and are not shared with any third party except where required by law.
1.3 Financial Transaction Data
We record details of all deposits and withdrawals made through your bh999k account, including the payment method used, transaction amount in BDT, transaction date and time (Bangladesh Standard Time, UTC+6), and the outcome of each transaction. We do not store full mobile wallet PINs or bank account passwords.
1.4 Gameplay & Betting Activity
We maintain a record of your gameplay history on bh999k, including games played, bet amounts, outcomes, session durations, and any bonus activations. This data is used to deliver a personalised experience, resolve disputes, and monitor for responsible gaming concerns.
1.5 Technical & Device Data
When you access bh999k, we automatically collect certain technical information including your IP address, device type (mobile/desktop), operating system, browser type and version, referring URL, and approximate geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and service optimisation.
1.6 Customer Support Data
If you contact our support team via email at [email protected], we retain a record of the communication, including the content of your messages and any attachments you provide, for a period of up to three (3) years for quality assurance and dispute resolution purposes.
| Category | Required? |
|---|---|
| Identity & Registration | Yes |
| KYC Documents | For withdrawals |
| Transaction Records | Yes |
| Gameplay History | Yes |
| Device & IP Data | Automatic |
| Support Communications | If contacted |
| Cookie & Analytics Data | Consent-based |
How We Use Your Data
bh999k uses the personal data it collects for the following purposes. We will not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent.
- Account Management: To create, maintain, and administer your bh999k player account, including processing login requests, resetting passwords, and updating account details.
- Identity Verification: To verify that you are who you say you are, and to confirm that you meet the minimum age requirement of 18 years. This is a legal and operational obligation.
- Payment Processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to maintain accurate financial records.
- Game & Service Delivery: To provide you with access to cricket betting, live casino, slots, Teen Patti, Andar Bahar, and all other products and services available on bh999k.
- Fraud Prevention & Security: To detect and prevent fraudulent activity, account takeover attempts, bonus abuse, collusion, money laundering, and any other conduct that violates our Terms & Conditions.
- Responsible Gaming: To monitor betting patterns for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to communicate with players who may need support. See our Responsible Gaming page for full details.
- Customer Support: To respond to your enquiries, resolve disputes, and improve our support quality based on historical interactions.
- Personalisation: To tailor the platform experience to your preferences, including surfacing relevant game recommendations, seasonal promotions (such as those tied to Eid, BPL season, or Pohela Boishakh), and language-appropriate content.
- Legal Compliance: To fulfil obligations under applicable laws, including responding to lawful requests from regulatory authorities and law enforcement agencies.
- Analytics & Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, fixing bugs, and developing new features.
Legal Basis for Processing
bh999k processes your personal data on the following legal bases, depending on the purpose of the processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (our Terms & Conditions) |
| Identity verification (KYC) | Legal obligation & contract performance |
| Payment processing | Performance of a contract |
| Fraud prevention & AML monitoring | Legal obligation & legitimate interests |
| Responsible gaming monitoring | Legal obligation & legitimate interests |
| Marketing communications | Consent (opt-in, revocable at any time) |
| Analytics & platform improvement | Legitimate interests (anonymised data) |
| Customer support records | Legitimate interests & contract performance |
| Compliance with legal requests | Legal obligation |
Where bh999k relies on legitimate interests as a legal basis, we have assessed that our interests in operating a safe and reliable platform are balanced against your privacy rights and do not override them. Where we rely on consent, you have the right to withdraw that consent at any time without penalty.
Data Sharing & Disclosure
bh999k does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.
- Game Software Providers: To deliver games to you, bh999k integrates with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers to facilitate gameplay but do not receive your full personal profile.
- Payment Service Providers: To process your BDT deposits and withdrawals, bh999k shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers operate under their own privacy policies and are bound by applicable financial regulations.
- Identity Verification Partners: Where we use third-party KYC service providers to assist with document verification, those providers process your identity data strictly for the purpose of verification and are contractually prohibited from using it for any other purpose.
- Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by law, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or harm to individuals.
- Business Transfers: In the event that bh999k undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected users of any such transfer in advance wherever reasonably practicable.
All third parties with whom bh999k shares personal data are required to maintain appropriate technical and organisational security measures to protect that data. We do not allow third parties to use your data for their own marketing or commercial purposes without your explicit consent.
Data Retention
bh999k retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply to different categories of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML & KYC legal obligations |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Transaction records | 7 years | Financial record-keeping obligations |
| Gameplay history | 3 years after last activity | Dispute resolution & responsible gaming |
| Support correspondence | 3 years | Quality assurance & dispute history |
| Device & IP logs | 12 months | Security monitoring & fraud prevention |
| Marketing preferences | Until opt-out + 1 year | Consent record-keeping |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data (e.g., platform usage statistics) may be retained indefinitely for research and analytics purposes.
Where you request deletion of your account and associated data (see Section 7 below), bh999k will action your request subject to any overriding legal obligations that require us to retain certain records for a specified minimum period.
Your Privacy Rights
As a user of bh999k, you hold a number of rights with respect to your personal data. bh999k is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please send a written request to [email protected] from the email address registered to your bh999k account. We will respond within a reasonable timeframe and at no charge.
- Right of Access: You have the right to request a copy of the personal data that bh999k holds about you, including how it is being used, where it came from, and with whom it has been shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain account details (such as your registered mobile number or email address), you may be able to update these directly through the account settings on the platform.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where processing was based on consent), or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations — for example, we are required by law to retain certain financial records for a minimum of seven years.
- Right to Restriction: You may request that bh999k restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: Where processing is carried out by automated means and is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing that is carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where bh999k processes your data on the basis of your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Policy Updates
bh999k reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, payment methods, or applicable legal requirements. When changes are made, the updated policy will be published at bh999k.app/privacy-policy with a revised "Last Updated" date at the top of the page.
For material changes — those that significantly affect your rights or how your data is used — bh999k will make reasonable efforts to notify registered users by email to the address associated with their account before the changes take effect. However, it is your responsibility to review this policy periodically to stay informed of how your data is being handled.
Your continued use of bh999k following the publication of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any change, you have the right to close your account by contacting [email protected].
Prior versions of this Privacy Policy are available on request. If you require access to a previous version for reference or legal purposes, please contact our support team with the subject line "Privacy Policy — Prior Version Request".
Why Your Privacy Is Safe with bh999k
From encryption to access controls, every layer of the bh999k platform is built with your data security in mind. Here is what we do to earn your trust.
Every connection to bh999k.app is protected by SSL/TLS encryption. Your login credentials, payment details, and personal records are never transmitted in plain text across our network.
bh999k has a strict policy of never selling, renting, or trading your personal data to any third party for commercial purposes. Your information is used only to operate and improve the platform for you.
Access to player data within the bh999k organisation is strictly limited on a need-to-know basis. Staff members can only access the data necessary for their specific role, and all access is logged and auditable.
Our automated security systems monitor account activity around the clock for signs of fraud, money laundering, and account takeover attempts — protecting both you and the integrity of the platform.
Requests to access, correct, or delete your personal data are handled promptly and free of charge. We verify your identity before processing any request and keep you informed throughout the process.
We do not hold your data indefinitely. Each category of personal data has a defined retention period, after which it is securely deleted or anonymised in line with the schedule published in this policy.
Questions About Your Privacy? We Are Here.
If you have read our Privacy Policy and are ready to play, log in to your bh999k account and explore cricket betting, live casino, and slots. For more information about your rights and our practices, visit our FAQ or Terms & Conditions. 18+ only. Please play responsibly.